Michael Wong Academy

Virtual Call Center Jobs

Do you know how to make money online with virtual call center jobs? What are virtual call center jobs? Are all virtual call center jobs scams? How much money can you make with virtual call center jobs? Read on for all the answers.

Virtual call center jobs offer you the opportunity to work from home providing sales, service and technical support for small businesses to Fortune 500 companies.

Did you know... there are an estimated 300,000 virtual call center agents working from home in the United States, up from 100,000 in 2006?

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Virtual call center jobs quick facts

Available
Work where?
Time?
Pay
Pay by
Status
Experience
Qualifications
Joining fee?
Minimum age
Gender
Mainly in the United States
Online
Full/part-time
$7.50-30/hour
Bank deposit/check/pay card
Employee/independent contractor
Some jobs require experience
Some jobs require in-depth knowledge
Some require background check fee
18+
Male/female

Are all virtual call center jobs scams?

I did a lot of research on virtual call center jobs. And here's the conclusion I came to...

There are an estimated 300,000 virtual call center agents working from home. And a number of companies that operate virtual call centers are listed on the NASDAQ and New York Stock Exchange.

So rest assured virtual call center jobs offer legitimate work from home opportunities.

The chances are you've spoken to a virtual call center agent. You just didn't realize they were working from home.

Virtual call centers typically have training programs. So don't worry if you've don't have any call center experience.

Virtual call center job misconceptions

Here are a few misconceptions about virtual call center jobs.

Conclusions

Virtual call center jobs are a legitimate way of making some extra money or even earning a full-time income working from home.

Virtual call center jobs offer a good opportunity to:

You must be a self starter, punctual, and organized because you have to keep track of your own schedule.

If working as a virtual call center agent sounds like your kind of thing, I suggest you give it a go.

If you have any opinions or experiences with virtual call center jobs, please post your comments at the bottom of this page.

How much money can you make with virtual call center jobs?

Virtual call center jobs typically pay between $8 and $12 an hour.

Pay depends on experience, call volume and the industry. For example, a financial company will probably pay more than a retailer.

Sales jobs offer the opportunity to earn additional commissions for successful sales and upselling to more expensive purchases. You can earn as much as $30 an hour if you're good at converting customers into sales.

Some virtual call centers pay based on the number of calls you take. Others pay by the hour. Make sure you understand how you're paid before you start working for a company.

Most virtual call centers would want you to commit to working at least 15 to 20 hours a week.

Training is usually given to ensure you give proper product advice. Some virtual call centers pay for training, others don't. Do check.

Online/phone interviews

Interviews are conducted online and over the phone. During the interview your typing, writing, language and computer skills may be tested to ensure you have the right qualities for the job.

Working as an independent contractor

Many virtual call centers hire agents as independent contractors. Being an independent contractor means you run your own business.

One upside is that you can reduce your tax bill by claiming expenses incurred in starting up and maintaining your business.

Typically, this means you can save 20-30% on new computers, printers, telephones, office furniture, internet connection, phone line, certification, books, etc., depending on your tax rate.

The downside is that you have to pay your own taxes and sort out your own health insurance, 401K, etc.

If you don't want the hassles of running your own business, you do have the option of working for virtual call centers that recruit employees.

Tax number

As an Independent Contractor you'll need a Tax Identification Number.

If you're self-employed or have set up your business as a sole proprietorship, you may use your social security number for your Tax Identification Number.

If you've set up your business as a LLC, corporation, or partnership, you may use your EIN for your Tax Identification Number.

How much do you need to invest to work as a virtual call center agent?

To be a virtual call center agent you need certain equipment to help you do your job.

Depending on the virtual call center, you may have to spend several hundred dollars before you even start work. If you don't have several hundred dollars spare, then you may wish to consider other jobs that don't require such an investment.

Here are the minimum requirements for the majority of virtual call centers:

Some virtual call centers may require:

Some virtual call centers also require you to undergo one or more of these checks:

Some virtual call centers have quite strict technical requirements for your computer, internet access and telephone line. So make sure you can fulfill their minimum requirements.

6 types of virtual call center jobs

Here are some examples of virtual call center jobs.

Employee vs independent contractor

I think it's up to you whether you prefer to be hired as an employee or independent contractor. Each option has its own pros and cons.

Employee virtual call center agents

Pros:
Cons:

Independent contractor virtual call center agents

Pros:
Cons:

I think employee call virtual center agent is the better option if you like the benefits of being an employee: stable income, paid time off, health insurance, etc.

On the other hand, being an independent contractor is the better option if you want the opportunity to earn a higher income, more flexible works hours, and aren't put off by the unstable income and having to take care of your own taxes.

3 employee virtual call center jobs

Here are three notable virtual call centers often mentioned in the media that hire you as an employee.

This means they handle your taxes for you. And you receive employee benefits such as paid time off health insurance, 401k plan, etc. Yippee! :-)

These benefits are in addition to your salary. Whereas as an independent contractor, these benefits have to come out of your pay.

  1. Convergys: has over 77,000 employees and is a publicly traded company on the New York Stock Exchange, with 2011 revenues of $2.2 billion.

    Convergys are hiring virtual call center agents in these 32 U.S. states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.

    Pay ranges from $8 to $20 per hour.

  2. VIPdesk: has over 1,200 employee virtual call center agents working from home in the United States, Canada and the UK.

    VIPdesk only hire virtual call center agents in these 36 U.S. states: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.

    Pay ranges from $8 to $12 per hour.

  3. Alpine Access: has over 5,000 virtual call center agents in the United States and Canada.

    Alpine Access are hiring virtual call center agents in these 40 U.S. states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and Wyoming.

    Pay ranges from $8 to $11 per hour.

3 independent contractor virtual call center jobs

Here are three virtual call centers often mentioned in the media that hire independent contractors.

  1. LiveOps: has over 20,000 virtual call center agents across the United States.

    LiveOps jobs include virtual call center sales agents, bilingual agents, licensed insurance agents, outbound sales agents, and roadside assistance agents.

    Pay ranges from $13 to $30 per hour for licensed insurance agents.

  2. Arise: has over 25,000 virtual call center agents providing voice, email, chat, and mobile customer service, sales and technical support across the United States, Canada, UK and Ireland.

    Pay ranges:

    • United States: $9 to $19 per hour
    • Canada: $11 to $16 per hour
    • U.K.: £7 to £10 per hour
  3. Working Solutions: has over 100,000 agents across the United States.

    Working Solutions focus primarily on customer sales and service, tech support, data entry and editing projects. Sales and service projects include enrollments, retail sales, hospitality reservations, and dedicated account support.

    They also provide technical assistance on electronics, website usage, software and telephony.

    Pay ranges from $7.50 per hour to $30 per hour, depending on the project.

Virtual call center jobs availability and pay table

Employee virtual call center jobs

Please note that employee count includes all company employees, not just virtual call center employees.

I've ranked the virtual call centers by their pay.

Website
Convergys
VIPdesk
Alpine Access
Available
32 U.S. states
36 U.S. states
USA/Canada
Employees
77,000+
1,200+
5,000+
Pay/hr
$8-20
$8-12
$8-11

Independent contractor virtual call center jobs

* Canada (CA): $11-16/hour, UK: £7-10/hour.

Website
LiveOps
Arise
Working Solutions
Available
USA
USA/CA/UK
USA
Agents
20,000+
25,000+
100,000+
Pay/hr
$13-30
$9-19 *
$7.50-30

Thanks to Glassdoor.com for help with the pay/hour stats.

Learn more about a company

Employee virtual call center jobs

Convergys (32 U.S. states)>>
VIPdesk (36 U.S. states)>>
Alpine Access (40 U.S. states/Canada)>>

Independent contractor virtual call center jobs

LiveOps (USA)>>
Arise (USA/Canada/UK)>>
Working Solutions (USA)>>

8 other employee virtual call center jobs

I also found a bunch of other virtual call center jobs worth considering.

If any of them graduate to point where I feel I'm ready to suggest them alongside the more notable companies, I'll do a write up of them here.

Please note that these virtual call centers were hiring at the time of writing. If you find out otherwise, please post a message at the bottom of this page.

Here are eight other employee virtual call center jobs ranked by their pay.

  1. Support.com: which provides remote technology services to consumers and small businesses is hiring work from home Personal Technology Experts and Sales Agents across the United States.

    Personal Technology Expert benefits:

    • Pays $14 per hour.
    • Medical, dental, vision benefits.
    • 401K plan.
    • Paid time off.
    • 2 week paid training.
    • Promotional opportunities.
    • Employee stock purchase plan.

    Personal Technology Expert requirements:

    • Must live within the United States.
    • At least 18 years of age.
    • Minimum of 1 to 2 years of related experience in customer service.
    • Ability to type 30 to 40 words per minute.

    Sale agent benefits:

    • Medical, dental, vision benefits.
    • Paid time off.
    • Employee stock purchase plan.

    Sale agent requirements:

    • Must live within the United States.
    • At least 18 years of age.
    • High school diploma or GED.
    • 2-4 years of sales experience.
  2. NEW Corp: hiring home based customer care representatives to take inbound customer service and support calls.

    Benefits:

    • Pays $9.50 per hour.
    • Full-time position: maximum 40 hours per week.

    Requirements:

    • Must live within the United States.
    • Minimum 6 months of recent call center, customer service or retail experience.
    • High level of PC knowledge including familiarity with a Windows environment.
    • High school diploma or GED.
  3. Asurion: handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation, and roadside assistance requests from wireless customers.

    Asurion has more than 10,000 employees but they're still hiring customer service team members in these U.S. states: Arizona, Colorado, Florida, Georgia, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, Wisconsin and Wyoming.

    Benefits:

    • Pays $9 to $12 per hour.

    Requirements:

    • At least 1 year of customer service, retail or call center experience.
    • PC literacy (Windows, web navigation) and 25 words per minute typing skills.
  4. Sykes Enterprises: employs work at home customer service and technical support agents supporting major clients worldwide.

    Sykes services clients worldwide but are only currently hiring in the United States.

    Sykes is a publicly traded company on the NASDAQ stock exchange with 2011 revenues of $1.1 billion. The company claims to have over 43,000 employees.

    You may be wondering why I've listed Sykes here and not in the Suggested employee virtual call center jobs section.

    Here's why:

    • I could barely find any media stories on Sykes Enterprises. That's surprising for a publicly traded company with 43,000 employees and revenues of $1.1 billion.
    • I couldn't find any comments, good or bad, about people's experiences working as a Sykes virtual call center agent in any of the forums.
    • I read that Sykes were closing down U.S. based call centers and moving those centers overseas. It makes me wonder just how many U.S. based virtual call center agents does Sykes really employ.

    Benefits:

    • Pays $9 to $12 per hour.
    • 401(k) plan after 90 days of employment.

    Requirements:

    • Must live within the United States.
    • At least 18 years of age.
    • High school diploma or equivalent.
    • At least six months experience in high-volume customer service.
  5. Cloud 10: provide customer service, finance, sales, and technical support for small local businesses to Fortune 500 companies.

    Benefits:

    • Pays between $9 and $10 per hour.
    • Paid training program.
    • Hired as an employee, not independent contractor.

    Requirements:

    • Must live within the United States.
    • Able to work 5 days a week, between 32 and 38 hours.
  6. Sitel Work@Home Solutions: offer full time and part time, work from home, virtual call center jobs servicing inbound calls.

    Calls may involve:

    • account or product inquiries.
    • billing inquiries.
    • product or service orders.
    • installation scheduling.
    • technical product trouble shooting.

    All calls will involve an element of sales, at minimum offering additional products and services.

    Sitel has over 57,000 employees across 26 countries worldwide.

    Benefits:

    • Pays between $8 and $11 per hour.
    • Paid training program.
    • Medical and dental benefits for full time employees.
    • 401(K)
    • Vacation and holiday pay.

    Requirements:

    • Must live within these 34 U.S. states: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin.
    • At least 18 years of age.
    • High school diploma or GED.
    • Pass a criminal background check, credit check, and drug screen.
    • Must be able to train full time, 40 hours per week, for up to weeks.
  7. U-Haul: offer work from home part-time seasonal positions handling incoming calls from U-Haul customers.

    Benefits:

    • Pays between $8 and $10 per hour.
    • Paid training program.

    Requirements:

    • Must live within the United States.
    • At least 16 years of age.
    • Currently be in school and/or have a high school diploma or GED.
    • Able to work at least 32 hours a week.
  8. West at Home: part of West Corporation which employ thousands of home-based agents across the United States.

    Benefits:

    • Pays between $6 and $10 per hour.
    • Offers schedules based on a per minute, per call or guaranteed hourly rate, that at least meet the local minimum wage requirements.
    • Paid training program.

    Requirements:

    • Must live within the United States.
    • At least 18 years of age.
    • Able to work a minimum of 10 hours per week.
    • High school diploma or GED.
    • Minimum one year customer service or sales experience.
  9. NTI: is a 501(c)(3) not-for-profit disability organization that specializes in helping Americans with disabilities find work at home jobs.

    NTI not only matches jobs with its own clients, but also with other virtual call centers.

    NTI offer these types of jobs:

    • Customer service jobs
    • Technical support jobs
    • Quality assurance jobs
    • Medical transcription jobs
    • Sales jobs

    NTI also fill jobs in areas of teaching, survey work, non-medical transcription, insurance, recruiting, real estate, data entry, medical claims, and supervisory positions.

    Benefits:

    • Most jobs start at $8 to $10 per hour. Jobs that require special skills or supervisory experience pay $11 to $15 per hour.
    • Free NTI General Certification training, NTI job specific training, and production training.

    Requirements:

    • Either receive Social Security disability benefits or are clients of their state VR agencies.

4 other independent contractor virtual call center jobs

Here are four other independent contractor virtual call center jobs worth considering ranked by their pay.

  1. NCO Group: as an NCO Home Agent you'll service and support customers of Fortune 500 companies, answering questions regarding technical support, helping customers with service needs, placing orders and supporting a variety of business needs.

    Benefits:

    • Pays $9 to $12 per hour.

    Requirements:

    • Must live within the United States.
    • At least 18 years of age.
    • Credit and background check.
  2. Accolade Support: is hiring work from home PC desktop support agents.

    Benefits:

    • Pays up to $10 per hour.

    Requirements:

    • Must live within the United States.
    • Ability to provide desktop troubleshooting, support software applications and resolve internet connectivity issues.
    • Willing to submit to a criminal background check.
  3. BSG Clearing: offer two types of work from home jobs, Live Operator Independent Contractor and Third-Party Verification Agents.
    • Live Operator Independent Contractor: English, Spanish or bi-lingual live operators to take inbound calls that are recorded to verify a customer's choice to order a service. There is no selling involved.

      Benefits:

      • Pays minimum $8.50 per hour.
      • Compatible with Mac and Windows computers.

      Requirements:

      • At least 1 year of customer service experience (inbound or outbound call center).
      • At least 18 years of age.
      • Background check.
    • Third-Party Verification Agents: Listen to recordings of sales calls to determine if the sale is valid or if there's evidence of sales fraud or undue customer confusion.

      Foreign languages needed: Spanish, Korean, Vietnamese, Cantonese, Mandarin, German, Arabic, Armenian, Bosnian, Farsi, Indonesian, Persian, Polish, Somalia, Russian, Tagalog, Turkish, Ukrainian and Yugoslavian.

  4. 1-800-Flowers: recruits Work from Home Customer Service agents for busy times of the year, such as Valentines Day.

    Benefits:

    • Pays $6 to $9 per hour.

    Requirements:

    • Live in the following states: Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon, or Texas.
    • At least 18 years of age.
    • High school diploma or GED.

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